Frequently Asked Questions: Deductions, Discounts and Payments
- Equipment insurance
- Occupational insurance
- ELD service fee
- Direct Pay fee
- Insurance deductible
- ELD deposit
- Lease/Rent trailer deposit
All of these can be paid over a period of time, except ELD deposit, if you cannot provide the first day working with us.
- You will receive fuel discounts if you fuel at Pilot/Flying J, TA, Petro and Love's Travel Stops using our fuel card.
- We have discounts for various shops and tire programs, call our maintenance department for details.
- Traveloko offers two main ways to get paid, as long as there are no delays (e.g. if our factoring company does not accept the paperwork):
- You can be paid daily with an additional fee; meaning if you deliver that load by midnight, then you will get the pay for that load the next day.
- You can be paid weekly, every Friday. All loads delivered from previous Monday to next Monday will be paid the following Friday.
- After every load is completed, and even during if possible, submit any and all of your paperwork to us using our in-house built mobile application. Take pictures of every page on the bill of lading and submit it.
- Each page requires that you write down the number of the load, which can be found on the application as well.
- Signed bill of ladings (BOL) with a signature from the receiver, and in some cases the shipper and driver, for each stop
- Any invoice related to the load
- Lumper or accessorial receipts
- Proof of delivery (POD)
- Any weight scale tickets required by the shipper/receiver
- Any digital copy of paperwork is not acceptable by factoring or shipper/broker will have to be mailed to our headquarters before payment may be released.
All paperwork must be clearly legible or there can be DELAYS. Please make sure that everything on the paperwork you submit is readable and legible. If you are having trouble making the paperwork legible, please submit a regular picture taken with your camera app to our support team.
- Missing paperwork related to the load
- Bill of lading is not signed
- Illegible paperwork
- Possible claim on load
- Originals were not received in a timely manner
- The best way to check if you are going to be receiving payments for any of your loads is to contact our accounting department.
- You can check the smartphone application for all your up to date settlements, notifications, and warnings that could lead to potential delays for payments.
Our Safety Program works off of a few compliance categories that must be met. Failure to follow the category requirements will incur loss of points for the month and increase the cost of the insurance premium on your equipment from the base rate of $188.74.
Below are the compliance categories:
Below are the compliance categories:
- ELD Compliance
- Using the telemetric data gathered by our ELD provider, we take the score they give you over the road to determine what score you get for the category.
- Check Call & Load Compliance
- Regular check calls with your dispatcher or our staff will earn you bonus points, with the max being 5 bonus points.
- Document Compliance
- This category is based on document handling, and missed or expired documents deduct points from this category.
- Maintenance Compliance
- Following regular maintenance schedules and keeping up with equipment in general will keep compliance with this category.
- Log Compliance
- Failure to follow rules and regulations over the road due to Hours of Service (HOS) will deduct points from this category.
- Safety and Accident Compliance
- Lastly, this category will keep track of your safey and accidents. If any accidents happen with us, we deduct points for those as well as any unsafe violation given by DOT officers.
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